Helpium Help Center

Understanding Your Analytics Dashboard

A guide to all the metrics and charts available in the Analytics section.

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Customizing the Chat Widget

Change colors, position, greeting message, and bot settings for your widget.

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AI Actions Authentication Methods

Understand the authentication options available for AI Actions: Bearer, Customer Bearer, and None.

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Creating and Configuring AI Actions

Step-by-step guide to setting up AI Actions with URLs, parameters, and authentication.

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Customer Profiles and Activity Timelines

View customer details, conversation history, and activity events.

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Business Hours & Availability

## Overview Business hours let you control when your team is available for live conversations. Outside your configured hours, the **Talk to a human** option is automatically hidden from customers — w...

Understanding Roles: Owners vs Agents

Learn the difference between Owner and Agent roles and what each can access.

Navigating the Dashboard

A tour of the main dashboard sections and how to navigate between them.

Updating Your Profile Information

Change your name, email, password, avatar, and timezone.

Installing the Chat Widget on Your Website

Step-by-step guide to embedding the Helpium chat widget on any website.