Updating Your Profile Information

Managing Your Profile

Keep your profile information up to date for smooth team communication.

Changing Your Name

1. Go to Settings → Profile
2. Update the Name field
3. Click Save

Your name appears in conversations when you reply to customers and in internal notes.

Changing Your Email

1. Go to Settings → Profile
2. Enter your new email address
3. Click Save
4. Verify the new email via the confirmation link sent to your inbox

Updating Your Password

1. Go to Settings → Profile
2. Enter your current password and your new password
3. Click Update Password

We recommend using a strong password with at least 12 characters, including numbers and symbols.

Uploading an Avatar

1. Go to Settings → Profile
2. Click the avatar area to upload a new image
3. Select an image file (JPG, PNG recommended)

Your avatar is shown in conversation replies and the team directory.

Setting Your Timezone

1. Go to Settings → Profile
2. Select your timezone from the dropdown
3. Click Save

Timestamps throughout the dashboard will display in your selected timezone.