Real-Time Notifications and WebSocket Updates

Real-Time Updates

Helpium uses WebSocket technology (powered by Laravel Reverb) to deliver instant updates to your dashboard without needing to refresh the page.

What Updates in Real-Time

• New messages: Incoming customer messages appear instantly in open conversations
• New conversations: New conversations appear in your inbox immediately
• Conversation updates: Status changes, assignments, and priority changes sync across all agents
• Notification count: The unread notification badge updates live
• Typing indicators: See when a customer is typing in real-time

How It Works

When you log in, your browser establishes a persistent WebSocket connection to the server. Updates are broadcast through dedicated channels:

• Workspace channel: All agents in the workspace receive conversation and notification updates
• Conversation channel: Agents viewing a specific conversation receive message updates and typing indicators

No Configuration Needed

Real-time updates are enabled by default for all accounts. Your dashboard automatically connects and reconnects if the connection is temporarily lost.