AI & Automation
Configure AI-powered chatbot and automated features
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Human Handoff and Escalation
How conversations are escalated from the AI bot to a human agent.
How the AI Chatbot Works
Understand how the AI chatbot uses your knowledge base to answer customer questions.
Introduction to AI Actions
Learn what AI Actions are and how they extend your chatbot with real-time API integrations.
Proactive Workflows, Variables, and Human Handoff
Three patterns to know once you are comfortable with the basics: proactive triggers, captured variables flowing across nodes, and getting human handoff right.
What Are AI Workflows?
AI workflows are visual, step-by-step automations that let your chatbot ask questions, branch on the answers, call your own APIs, and hand off to a human, all without writing code.