AI & Automation
Configure AI-powered chatbot and automated features
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Popular Articles
Human Handoff and Escalation
How conversations are escalated from the AI bot to a human agent.
Introduction to AI Actions
Learn what AI Actions are and how they extend your chatbot with real-time API integrations.
How the AI Chatbot Works
Understand how the AI chatbot uses your knowledge base to answer customer questions.
AI Actions Authentication Methods
Understand the authentication options available for AI Actions: Bearer, Customer Bearer, and None.
AI Actions Setup Guide with Examples
Step-by-step guide to setting up AI Actions with real-world examples including order lookup, account status checks, and subscription management.