Inbox & Conversations

Using the Inbox to Manage Conversations

Learn how to filter, sort, and manage conversations in your inbox.

Assigning Conversations to Agents and Teams

Learn how to assign, reassign, and route conversations to the right people.

Using Conversation Snooze

Temporarily hide a conversation and have it reappear automatically.

Understanding Conversation Channels and Message Types

How messages from different channels appear and how to work with them.

Replying to Customers and Using Internal Notes

How to send replies, add internal notes, and manage conversation messages.