Inbox & Conversations
Manage customer conversations across all channels
Popular Articles
Using the Inbox to Manage Conversations
Learn how to filter, sort, and manage conversations in your inbox.
Assigning Conversations to Agents and Teams
Learn how to assign, reassign, and route conversations to the right people.
Understanding Conversation Channels and Message Types
How messages from different channels appear and how to work with them.
Using Conversation Snooze
Temporarily hide a conversation and have it reappear automatically.
Replying to Customers and Using Internal Notes
How to send replies, add internal notes, and manage conversation messages.