Using Conversation Snooze

Snoozing Conversations

Snooze lets you temporarily remove a conversation from your active queue and have it reappear at a specified time.

When to Use Snooze

• Waiting for a customer to provide more information
• Following up after a specific time period
• Scheduling a reminder to check back on an issue

How to Snooze

1. Open a conversation
2. Click the Snooze button or change the status to Snoozed
3. The conversation moves to the "Snoozed" status tab

What Happens When a Conversation is Snoozed

• The conversation is removed from your Open/Pending views
• It appears under the Snoozed status filter
• When the snooze period ends, the conversation returns to the Open status
• If the customer replies while snoozed, the conversation reopens immediately

Viewing Snoozed Conversations

Filter your inbox by the Snoozed status to see all currently snoozed conversations.