Customers
Manage customer profiles and track activity
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Customer Profiles and Activity Timelines
View customer details, conversation history, and activity events.
Customer Identification and Tracking
Learn how to identify customers, track their activity across sessions, and enable personalized support experiences.
Browsing and Searching Customers
Find customers by name, email, or activity status in the customer directory.
Tracking Customer Events
How customer events are tracked and displayed in the activity timeline.