Helpium Help Center

Understanding Your Analytics Dashboard

A guide to all the metrics and charts available in the Analytics section.

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Installing the Chat Widget on Your Website

Step-by-step guide to embedding the Helpium chat widget on any website.

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Human Handoff and Escalation

How conversations are escalated from the AI bot to a human agent.

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Introduction to AI Actions

Learn what AI Actions are and how they extend your chatbot with real-time API integrations.

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How the AI Chatbot Works

Understand how the AI chatbot uses your knowledge base to answer customer questions.

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Proactive Workflows, Variables, and Human Handoff

Three patterns to know once you are comfortable with the basics: proactive triggers, captured variables flowing across nodes, and getting human handoff right.

Building Your First Workflow: A Lead Qualification Example

Step-by-step walkthrough of building a lead qualification workflow in the Helpium editor, from dragging the first node to testing it in the simulator.

Workflow Nodes Explained

A quick reference for every node type in the workflow editor: Trigger, Ask, Classify, Condition, Action, Wait, Handoff, and End.

What Are AI Workflows?

AI workflows are visual, step-by-step automations that let your chatbot ask questions, branch on the answers, call your own APIs, and hand off to a human, all without writing code.

Business Hours & Availability

## Overview Business hours let you control when your team is available for live conversations. Outside your configured hours, the **Talk to a human** option is automatically hidden from customers — w...