Connecting WhatsApp Business

Connect WhatsApp Business

Bring your WhatsApp Business number into Helpium and answer every WhatsApp message from your inbox, with the AI or with your team.

Before you start

• You keep your current WhatsApp Business number. You do not need to buy a new one.
• You need access to the Facebook account that manages your business.
• There is nothing to copy or paste: Meta walks you through everything while you connect.

Connect your number

1. Go to Settings → Channels → WhatsApp.
2. Choose how you want to connect:
   • Connect the number I use in the WhatsApp Business app: keep using WhatsApp Business on your phone. Your number stays there and your replies show up in Helpium too.
   • Connect a different number instead: for a number that is not in the WhatsApp Business app yet. Meta verifies it by SMS or call.
3. Sign in with Facebook and follow Meta's steps to choose and verify your number.
4. Wait a moment while Helpium fetches your number from Meta and finishes the setup. This can take up to a minute.

That's it. New WhatsApp messages arrive as conversations in your inbox, and your replies are delivered on WhatsApp.

Keep using the WhatsApp Business app

If you connected the number you use in the app, it stays active on your phone. You and your team can reply from either the WhatsApp Business app or Helpium, and messages sent from your phone appear in Helpium automatically.

Let the AI answer

On the same screen you choose whether the AI answers WhatsApp messages on its own or prepares replies for your team to review, and when a person takes over.

Prefer not to do it yourself? Open the Helpium assistant (the robot icon at the top of the dashboard) and ask it to connect WhatsApp: it takes you to the right screen and helps you set up how the AI answers there.