Everything Helpium does for you
Your business, served around the clock.
Inbox
Centralize WhatsApp, Instagram, email and your website chat in one inbox. Assign each conversation to a team member, prioritize by urgency and organize your inbox by status: open, unassigned, closed and more.
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Every channel, connected in minutes
Add WhatsApp, Instagram, Messenger, email, Mercado Libre or your website chat from one dialog. Each one lands in the same inbox with the same AI and the same procedures.
Answers, acts and hands over with context
The AI answers from your knowledge base, runs the procedure the case needs and, when the customer asks for a person, hands the conversation to your team with the whole history. Nobody starts from scratch.
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AI Workflows
Describe the procedure the way you would explain it to someone new on the team: what to ask, what to check, when to hand over. Your team builds it themselves, no developer needed.
AI Actions
It answers with the business information stored in your knowledge base: policies, prices, procedures. And when a question needs a specific piece of data, like an order status, an appointment or an account, it looks it up and replies with real information, no delays.
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Add a chat to your website in minutes and reply instantly to whoever is browsing your site right now. Those conversations land in the same inbox, alongside WhatsApp, Instagram and the rest of your channels.
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Knowledge Base
Write help articles once in a clean editor with images, tables and lists. Public articles power your help center, internal ones train the AI, and you see views and feedback per article.
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A help center with your brand
A public help center on your own domain, with your colors and logo, searchable and available in every language you publish. Customers find the answer before they even write.
Customers
When someone writes back, you never start from zero: the history of that conversation is right there. And when the chatbot detects real interest, it gathers what is needed to hand your team a ready contact instead of a loose question that gets lost.
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No opportunity gets lost
When real buying interest shows up, the chatbot builds the contact profile and delivers it to you qualified, history included, ready for your team to take the conversation forward.
Reply faster with templates
Save the answers your team repeats and insert them with a slash while replying. Same tone, less typing, in every channel.
Dashboard
A dashboard with what you need to know at a glance: how many conversations there were, how long they take to answer, what share gets resolved, and what your customers think. Helpium analyzes the sentiment of every conversation, filtered by channel, category and by each member of your team.
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See how each teammate is doing
Conversations closed, response time and customer sentiment per agent, over any period. Recognize the team and spot who needs a hand.
Response times you can commit to
Define response and resolution targets per priority. The inbox shows what is breaching soon and what already breached, and the dashboard shows how you are doing.
Appointments
The chatbot books, reschedules and cancels appointments directly in your calendar, coordinated with the services and team members you define. No back and forth over messages to find a time.
Ready to transform your customer support?
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