Using Helpium in Argentina and Latin America
Helpium is built by a team in Argentina, and the channels Latin American customers actually use are first-class rather than afterthoughts.
WhatsApp is the main way many customers in the region get in touch. Helpium connects to the WhatsApp Business Platform, so messages land in the same inbox as your chat and email conversations, and the AI chatbot can answer them automatically.
You keep your existing number. Note that a phone number can only be connected to one WhatsApp system at a time, so if the number is currently used in the WhatsApp Business mobile app it has to be released from there first.
Mercado Libre
Questions and messages from your Mercado Libre listings come into the same unified inbox, so you are not switching between tabs to answer buyers.
Instagram and Facebook Messenger
Both connect as channels and behave the same way: the AI answers from your knowledge base, and a human takes over when needed.
Spanish
The dashboard, the public help center and the AI chatbot all work in Spanish. The chatbot detects the language of the customer's first message and replies in that language for the rest of the conversation, so a Spanish-speaking customer never receives an English reply.
Billing
Subscriptions are charged in US dollars.
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